FED UP WITH TELKOM

Actually I would like to review Telkom as negative ***. In November 2020 I placed an order for a contract phone, only because the agent called me. I waited 3 weeks and in the meantime received messages that everything was pre-approved and I would get my phone (979 was duly deducted). 4 weeks later I contacted Telkom and after being moved from agent to agent, at my expense, I was told the phone I ordered was out of order. I asked for a full refund and for the deal to be cancelled. It is now April 2021 and after logging a case for the refund, I have still not received my money. Today I called again and not 1 out of the 10 agents I spoke to, could assist. They just push you to another agent instead of assisting the client. Where is my REFUND as I do not have the device...….The last agent gave me Head offices number *** and would you believe it....the number just rings!!!!!! I am fed up as there is no customer service and no recourse for paying customers...….,,