Fed up with Telkom!!!!!
There were Cable theft in our area(Wierdapark) on the 22 of February 2018. We reported the problem and the cables have been replaced 3 March 2018. Our landline was working for a few hours, and we discovered that we know have a different phone number. I went into Telkom Centurion to report. On the 4th of March 2018 a Telkom worker came to our house to work on the landline, struggled a lot, said it was our instrument, but when we insisted, he fetched another instrument from his bakkie, was still not working. A Telkom worker phoned me on the 5 of March, asked me to be home at 11, for they will come to fix the landline. Nobody came, and nobody phone and on that date I reveived an sms that our service has been restored. Phone still not working, I reported again. I saw Telkom working working in our area, and asked them what is going on. They said when they receive a problem where a lot of numbers are involved, they just clear the bulk, even if 4 or 5 numbers are still faulty!!!! I went to Tekom Centurion to do a follow up on Saterday, 31 March. I were told that they will see that it get the attention of the Technical department asap! On the 2 April I received an sms from Telkom that my phoneline has been restored, STILL NOT WORKING!!!! I am really fedup!! Since that one time, nobody didnt even bother to come to the premises and check wat is going on. The worst of all is that we signed a contract with Telkom for 24 months in Desember 2017. I am sorry to say, but will not recommend Telkom to anyone!!
Hello retha-van-der-walt
Please confirm if the fault has been repaired or if further assistance is required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello retha-van-der-walt
Please confirm if the fault has been repaired or if further assistance is required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Retha
Thank you for responding. Your reference number was linked to an area fault. It is now assigned to a field technician for further assistance and it should be resolved soon.
Kind Regards
Tumelo
Best regards,
Hi Retha
Thank you for responding. Your reference number was linked to an area fault. It is now assigned to a field technician for further assistance and it should be resolved soon.
Kind Regards
Tumelo
Best regards,
We will follow up again on this query.
Regards
Tumelo
Best regards,
We will follow up again on this query.
Regards
Tumelo
Best regards,
