1 reviews | Active since Sept 2016

02 Apr 2018, 09:36

Fed up with Telkom!!!!!

There were Cable theft in our area(Wierdapark) on the 22 of February 2018. We reported the problem and the cables have been replaced 3 March 2018. Our landline was working for a few hours, and we discovered that we know have a different phone number. I went into Telkom Centurion to report. On the 4th of March 2018 a Telkom worker came to our house to work on the landline, struggled a lot, said it was our instrument, but when we insisted, he fetched another instrument from his bakkie, was still not working. A Telkom worker phoned me on the 5 of March, asked me to be home at 11, for they will come to fix the landline. Nobody came, and nobody phone and on that date I reveived an sms that our service has been restored. Phone still not working, I reported again. I saw Telkom working working in our area, and asked them what is going on. They said when they receive a problem where a lot of numbers are involved, they just clear the bulk, even if 4 or 5 numbers are still faulty!!!! I went to Tekom Centurion to do a follow up on Saterday, 31 March. I were told that they will see that it get the attention of the Technical department asap! On the 2 April I received an sms from Telkom that my phoneline has been restored, STILL NOT WORKING!!!! I am really fedup!! Since that one time, nobody didnt even bother to come to the premises and check wat is going on. The worst of all is that we signed a contract with Telkom for 24 months in Desember 2017. I am sorry to say, but will not recommend Telkom to anyone!!

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Replies (7)
Telkom
Telkom's reply20 Apr 2018, 13:01
Official

Hello retha-van-der-walt

Please confirm if the fault has been repaired or if further assistance is required?


Regards
Noleen
Telkom Social Media Team.

Best regards,

's update20 Apr 2018, 21:38
Reviewer Update
Hi Nolene, no the our phone is still out of order. And I received a bill for R720 vir April. The last date we were able to use our phone was 22 February 2018. Retha vd Walt
's update20 Apr 2018, 21:41
Reviewer Update
I report this fault twice a week, just to receive a sms from Telkom that it has already been reported. I wish I could end my contract, now I have a contract, and no service.
Telkom
Telkom's reply23 Apr 2018, 14:52
Official

Hi Retha

Thank you for responding. Your reference number was linked to an area fault. It is now assigned to a field technician for further assistance and it should be resolved soon.

Kind Regards

Tumelo

Best regards,

Telkom
Telkom's reply23 Apr 2018, 14:53
Official

We will follow up again on this query.

Regards

Tumelo

Best regards,

's update23 Apr 2018, 19:19
Reviewer Update
Hallo Tumelo There were a Telkom Technician in our house on Saturday. He said he think the fault is on a pole in nr 291 Fredriche str. He couldn't get access to the property. He said he is from the Lynnwood area, very friendly, not actually working in Wierdapark, but will try to attend to this maybe later this week. Today I found A open Serve van in our street, but they were attending to another fault and could not assist. So maybe we will be lucky and the friendly guy from Lynnwood will return? Not sure. Retha vd Walt
's update01 May 2018, 19:13
Reviewer Update
Good evening. I have to pay. My telkom account of R720, although my last day of service was 21 February. And I have to pay R450 for data to get internet access, because I am working from home. Do I really have to pay this account? Is it fare? There was a Telkom technician in our home, 10 days ago, and like I said to you, with no reply from your side that according to him it is a fault on the pole in a property close to us. Will someone come to fix this before our contract expire in 19 months? Retha vd Walt