Fed up with Telkom

My fault reference is 440CRK120118 and the dead line was reported last week. I am now told that it is a cable problem which could take up to 45 days to resolve. We had the same issue last month and at that stage, they had to be contacted numerous times before resolution. In addition to that, their solution is for me to get an integrated data sim at an additional monthly cost. However, I currently have a 4mb line with Telkom but we rarely reach speeds of 2mb (which has been queried numerous times also) and now I have to pay additional costs for internet access while they take 45 days to repair the issue. It is very annoying that customers have to resort to rants on social media before they sort themselves out.