Fed up with Telkom

I have absolutely had it with Telkom. Their customer service is shocking. Over the passed year I have been trying to sort out my account. To no avail. Complaint after complaint. I have waited on the line for over an hour, I have sent several emails on the website with no response. My last resort was an email off my personal account directly to telkom as I thought I might receive some feedback. But nothing. Please get someone to contact me immediately to sort out my account. I don't have hours to waste on the phone waiting, some of us have other work to do. And I need this sorted as this is costing me money I do not have. I expect full refunds for all my requests that were not met in the passed. Please get a supervisor who is able to deal with refunds, downgrading of account, and cancellation of Internet services to contact me ASAP.