LB
Lita B
1 reviews | Active since Dec 2014
17 Feb 2015, 13:33
Fed up with Telkom
Since the list is endless I will summarise<br> 1. Time placed on hold to get through to Call Centre is pathetic and surely something can be done to improve.<br> 2. Call Centre Agents either aren't qualified to operate in a call centre or more likely have zero to very little appropriate training.<br> 3. Getting through to the right department is challenging.<br> 4. Account setup is unorganized to say the least<br> 5. after 2 months we are still waiting for incorrect deal pricing to be rectified.<br> 6. We combined our accounts and the call centre cannot provide me with a new account no.
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Replies (1)Telkom's replyOfficial
17 Feb 2015, 18:03Hello NBCPT,
Thank you for making contact with us.
Please be assured that this matter is attended to and feedback will follow.
We apologise for any inconvenience caused.
Your reference number is: SM89947
Regards,
Zandiswa Gunu
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter is attended to and feedback will follow.
We apologise for any inconvenience caused.
Your reference number is: SM89947
Regards,
Zandiswa Gunu
Telkom Social Media
Telkom's reply17 Feb 2015, 18:03
Official
Hello NBCPT,
Thank you for making contact with us.
Please be assured that this matter is attended to and feedback will follow.
We apologise for any inconvenience caused.
Your reference number is: SM89947
Regards,
Zandiswa Gunu
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter is attended to and feedback will follow.
We apologise for any inconvenience caused.
Your reference number is: SM89947
Regards,
Zandiswa Gunu
Telkom Social Media
