1 reviews | Active since Mar 2017

04 Mar 2017, 13:44

Fed-up with services

<p>I have 2 accounts with telkom both on my ID number so the one account i have they have stored the name on as Sipho Ndaba my name ( Ruben Prinsloo ) so i phoned them and they opened a case ( ********** 9 ) the lady phoned me and i was unable to attend my phone at the moment left me a voicemail saying that i should send them the correct name of the account. But on the same ID number in the system they have my correct details on the other account. They don't do a little bit of thinking for themselves. </p>

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Replies (2)
Telkom
Telkom's reply06 Mar 2017, 09:29
Official

Good day

Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.

E-mail address: ***
Subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply09 Mar 2017, 11:49
Official

Good Morning Ruben,

We have tried calling you on *** with no luck.

Please privately reply and provide your ID number so we can further assist.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,