Fed-up with lack of service – No management at all

<p>For the past 5 to 6 months our home Telkom ADSL was very slow. I reinstalled the modem/router multiple times. Phoned my internet service provider multiple times and phoned Telkom multiple times. Every time followed all instructions to reset modem/router and every time I was informed that the line is faulty and I need to log a fault on the system.</p> <p>I logged multiple faults (the last 10 times I started to record the reference numbers) - but every time I get SMS notification that the faults are restored within a day or two - without any improvement to my ADSL. I also started to record internet speed tests.</p> <p>I have tried to find out how I can escalate the problem, but Telkom “Technical” just refer me to “Billing” and “Billing refers me to “Technical” and when all else fails they refer me to “Sales”. One person finally assisted me in logging a dispute, after I indicated that I stopped paying my monthly charges. Still no improvement on the ADSL. Line is now suspended due to my account in arrears, but still no Telkom official has contacted me regarding the dispute. My normal cellular data costs are going through the roof, exactly what my Telkom ADSL was supposed to prevent.</p> <p>I cant understand any companies quality system can not pick up from all my faults, complaints, emails and calls that there is seriously something wrong with the service.</p> <p> </p> <p>Spending huge amount of money advertising “Bolt speed” fibre internet, but normal 4 Mbps internet service can not maintained.</p> <p> </p> <p> </p>