Fed up with incompetence! Absolutely useless!

One star is WAY too much!!! Absolutely disgusted with the ongoing **** ups with regards to my account. Not only have you overcharged me on an account from when we signed up (supposed to be R209 per month, charged R285), but you never instated the debit order as agreed, then never sent any statements so I didn't have any reference numbers for EFT payments (yet alone know what to pay), then my account was in credit thus NO payment required, etc. When I knew that the credit was used up, I went to a branch to enquire what was going on and was told that there was a ****** up on the account (the overcharge) and they printed out a statement which I paid via EFT immediately. Suddenly now the phone is suspended due to non-payment!?!?!?! I went to the local branch who logged a query. Received a phone call from a very loud abrupt woman who would not let me speak, telling me that I have no idea how to check the junkmail folder in my emails and that I "must have" received the statements but just don't know where to look and that I am in the wrong! Ended the call, received notification that the query was resolved (NOT) and that the line is suspended once again! Totally fed up with *********** people. Telkom can take their phone and their line and SHOVE IT!