Fed up with bad service

So sick of bad service. Telkom, please can you make a note that it is impossible to look up your tellephone number on your website, you know, for a tellephone bussiness one would expect to get a number online, as you would get with other bussinesses's when you google it. After spending half hour looking for a number, i submitted a chat, where they could not assist me with information on how to transfer a number to a new account holder. But gave me a number. 10210 where I keep being disconeccted, been stuggeling for another 30 min and eventually connected to someone who said I must Phone 10217. Eventually after holding what seems like a lifetime, the opperater said I need old owners Id, Auth letter statting we are transferring the number, and the Other New owner needs to do the same with Fica Documents. I then went to TELKOM Alberton City (already annoyed with Telkom) a lady Zodidi approached me, where I explained the situation to her, the rudely says, "CANNOT BE DONE LIKE THAT'. So as I explain to her that I am annoyed because I just cant seem to find anyone who can help me, she starts telling me that i should not shout (which I was not) and she refuses to help me, I asked her to tell me what I need then to get the matter sorted where she just turned around and said she refuse to help me. At that stage I stood in the middel of the store SHOUTING if anyone will help me as no one at Telkom seems to want to help anyone unless you pretend that all is well.

A lady Fezeka than said she would help, still annoyed I explained to her what my issue is and why I am so upset, and as a customer service centre they should me able to help me. I propably could have handled Zodidi better, but thinking back now, she did not even look at me while I was asking, asif she actually did not want to help me.

So now after I spent my entire Monday morning phoning/visiting Telkom, I am still not wise on what exactly I need to transfer the landline number to a new owner. Fezeke said that all I need is My Id, owners ID and new Owners ID with a letter to authorize the transfer. I explained to Fezeke that I will not be driving up and down to get new info, so she better be sure that this is all I need. She did not seem confident and still I am in the Dark.

Why must we be treated like this, If Zodidi only treated me like i am actually a customer and not like she is doing me a favor I would most propebly not be writing this complaint. I am just so sick and tired of business not training staff to respect customers, Clearly when someone walks in annoyed its not because we just feel like it, its because we are irritated with the bad service we have been received.