Fed up trying to resolve old and long on-going issues.

I had a fault logged in December for a number of outstanding problems. Iwas told I would receive a call from Telkom. No call , no message. My mobile no belongs to me but I get a message that "this no belongs to a Telkom consultant" Today I got a text message "fault case no ********** 2 is resolved" Was the fault I logged really resolved? Really? or is that someone elses fault no?

dialling 10210 doesn't work from my mobile is there a land line.