Fed up! Telkom 10mbps uncapped adsl line only reaches 23kbps download speed

We have been having issues with our internet for more than a month now and are just about fed up. We have, and pay for a 10mbps uncapped adsl line. Yet, our internet is non-existant. We are lucky if we get 23kbps download speed. We have reported this numerous times on the telkom app, just to have telkom close to report stating it has been solved, while the problem remains. Our account is paid and up to date and yet we have no internet. Everytime we phone the call centre, we are told to restart the router, it gets reset on their side and then we are instructed to wait 2 days while we monitor it. It still does not work and we are done waiting now! How many times do we have to log a fault, call the centre and wait 2 days? We pay the FULL amount every month and no discount is offer, yet we do not even have one week's worth of internet, if ever and we have to keep using and buying mobile data. This is unacceptable. This has been an issue every month, but now it's going to far. Usually it gets fixed after 2 calls or so, this time however, we have been sitting with little to no internet for the entire August.