Fed-up Telkom customer, Down with Wi-Fi Shedding and telkom

Why is Tellkom “Wi-Fi shedding” us and I’d like to know what stage are we in because wow it seems like this is stage 16, this has been happening for the past 3 months. In august we went for 3 weeks without Wi-Fi network but they still gladly debit us. Why are they debiting for a service that they don’t provide, if I am on prepaid Wi-Fi why does this company debit the full amount but they only offer us one weeks network, I am writing this review using data which I had to purchase because Telkom is not delivering what they promised which is “unlimited network coverage “ this is getting out of hand and I think our money will be appreciated elsewhere. Telkom is just nonsense