Fed up of this BS

After applying online for the dsl lockdown promotion on the 18 November, the 19th November i get a call from Telkom regarding my application. The agent said installation should take 7 - 10 days. A week later still no feedback. i called 10213 an agent gave me a number that doesnt exist. i called again 102103 the agent was helpful however could not resolve my issue. I then messaged Telkom on Facebook Messenger and my matter was escalated to the sales team. Later that day an agent by the name of Yusra called me from her personal number told me my order wasnt processed as it was a 3rd party and that she would process my order. i sent her a picture of my ID with my signature. she assured me that i could contact her at any given time . the Monday i messaged her on Whatsapp to ask for feedback she said they are credit report and waiting for feedback. Today a week later i am trying to call her and she is rejecting my calls.