Fed up of Telkom

Below was my first rant from 7 November 2017 and I received no feedback. I am still waiting on my account to be cancelled as I am still receiving monthly statements even though we have not had Internet connection since 4 October 2017. I was told on the 17 January 2018 that my dispute was resolved but now I received another statement for last years billings and for January and February. Someone from Telkom needs to get hold of me ASAP!!!! We had no internet or majority of October, after numerous phone calls I always told that the log was closed and the issue was sorted out but alas it was not. I decided to cancel my month to month with Telkom but no one will get back to me, I have completed the cancellation form, sent emails, called and no one is prepared to assist me. I will not be paying the monthly subscription for October as we had no Internet. My account needs to be cancelled asap.