Fed up of Telkom

I requested a 10mb line from Telkom on the Do Premium range. The consultant confirmed that I can receive a 10 mb line. The technician came out on 30/05/15 and did the install, he told me that I cannot get a 10mb line because I am too far from the exchange and said call Telkom and change to a 2mb package<br> <br> I requested a move to 2mb do uncapped advanced on 03/07/15 ***. <br> Telkom continued to charge me for the 10mb line and do Premium package even though I called in 2 days after the install. I called in to rectify this and was given *** on the first occasion. I did not make payment because I believe this is unacceptable that I am still being charged for something I did not receive 2 months after I had made the call. Telkom then suspended my acccount.<br> <br> I called in once again on 07/09/15 and I received another reference number with regards to the request to resolve my bill ***4. The consultant said that it will take 4-6 weeks to resolve. It has now been 7 weeks and Telkom has not resolved anything and when I call in I am informed that my line is now cancelled and that the credit department is still looking at my query. <br> <br> I wish I never contacted Telkom!!!