TM
Tebogo M

1 reviews | Active since Aug 2015

18 Mar 2016, 13:36

Fed up Number still not Ported/changed

It pains me to have to report about a bad service I am constantly receiving from Telkom, Took up a contract phone with them, asked to keep my previous number, instead a new number was given, I've been to branches, called call centre countless times asking one simple thing. for my old number to be on the new contract I took up. Just one simple request. Took the contract in January, it's now March, still nothing. I am seeking legal advise on the matter, maybe a the TV program SPEAK OUT will be able to assist. note that I have no received any call, message or email informing me how this will be resolved, I keep on going to the branch, call the call centre and even emails. To make things even worse *** number has been disconnected with no notice. Now I'm stuck with this *** ****** number, I regret the day I was introduced to this Telkom network, should have stayed with MTN

0
Replies (1)
Telkom
Telkom's reply18 Mar 2016, 17:14
Official
Hello tmaroga1470,

Very sorry for the delay. This matter will be escalated for urgency and our consultants will be in touch.

Thank you.
Regards,
Moenieb.
Telkom Social Media Team.