Fed Up Customer

I do not have Wifi since 13 February 2018. I logged a call with the Callcentre on 20 February and was given a ref number. On 13 March 2018, I called the Callcentre again and they said there is a fault in my area and they dealing with Business queries first then will get to Residential. 24 March 2018 a technician came out early on a Saturday morning without any notification. He said someone suppose to advise me he was coming. Nevertheless, he checked my fault and advised he needs to escalate the fault to another Department, as his Department does not deal with my problem. On 6 April I called the Callcentre and was told my query is still pending. I advised I will not be paying this account as I am not receiving the service promised. Then on 6 April 2018, I receive a text message stating my account has been suspended due to collection - how can you suspend something I don't have??? My kids have school projects and I'm having to ask Family members to assist by using their Wifi etc, instead of doing it in the comfort of my own home. This is unacceptable as to this day I have had no feedback and it's been 9 weeks I'm without Wifi.