CC
Cindy C
1 reviews | Active since Mar 2018
02 Mar 2018, 09:53
Fed up customer!
I've been a Telkom customer for years and now I'm experiencing the worst service ever! I've been struggling for 3 weeks now just to get a proof of purchase from the Telkom store in Clearwater! I've been to the store twice now and they keep on telling me the lady by the name of Marki who sold me the contract is not in I have to phone the next day or she will give me a call! Three weeks down I visit the store again and again they told me to phone the next day as the lady is again not in. I phone the number this morning only to get through to the back office and no one can assist. Useless in the first place to contact the number, why give it to me? My phone is blocked and in order for Apple to unlock it I need the proof of purchase! I would really appreciate it if this can be escalated and dealt with immediately! Thanks!
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Telkom's replyOfficial
09 Mar 2018, 07:48Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply09 Mar 2018, 07:48
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,