Fed up customer!

Telkom Helkom! Telkom has a promotion running from early last year. Adsl 5mbps line for R199pm for the first 6 months and R329 thereafter. Free router & free installation. First week of June 2021 I put in an application for this promo, within an hour I recieved a call to say that my application was successful. I was told a technician will come out within 7-14 days to do an installation. Well and good. About 2 weeks ago they called me to tell me my application was rejected. I called the sales department several times to request update on this matter as I am a customer at Telkom with 3 accounts already. They call me to tell me that my address does not have the infrastructure for adsl (******/damaged cables) In the same time I app**** for the same promo for yet another location for my parents home, to be precise 1July the application was submitted, today it is 5th July and the technician came out to do the installation at the second address. While chatting to the technician regarding my dilemma of the lack of infrastructure for adsl for my address 1 (which bare in mind is 1 block away from address 2). He advises me to call 10213 and tell them that this technician is 100% certain that there is infrastructure available at this location. And also my neighbor has the exact same adsl line running. The telephone/copper line is in my backyard and they tell me there isn't infrastructure! What *******! The response I received from them "we are trying to get out of the copper line system as it is outdated and Fibre is the latest way to go and this is offered to people who have an existing line and not for new lines".

The installation done at address 2 had no existing lines! I am sick and tired of Telkom making us run around like headless chickens. Every time I speak to someone at the call center or the Telkom store I get a different response from each person! I till today must have spoken to 10 different consultants who have spinner me 10 different stories. Pathetic service!