Fed up customer

I took a Telkom contact in April and was told that i will start paying for it end of May 2024,I did not have a problem as I provided ny banking details so that i can pay via debit order. End of May my account was not debited and i went into Telkom at Dobsonville mall to make them aware of this and I was told that my account has been paid. 25 June 2024 my account was debited an amount of R1076. 44 which was for 2 months and extra as i pay R469 for my data Sim plus Honor 90 lite, the 26th morning i got an sms that my debit order rejected, i called customer care to advise that money was debited and they advised me to send my bank statement which i did. Today is the 21st of July and my query has not been resolved yet i have sent my bank statement to the following people claiming to assist me:*** /*** /*** /*** /***. Telkom is running a circus, they do not know what they are doing, they have clearly hired people who know nothing about customer service and I regret the day i took a contract phone with them!