FED-UP CLAIM AND CONTRACT CUSTOMER

So I recently got 2 phones, that I bought in 2023 via a combo deal contract and well I get invoiced on 1 statement for billing. So I got ****** and both the phones were taken from me as I had both of them on me. I am currently trying to put in a claim with telkom, and well to my surprise Telkom no longer outsource their insurance anymore and they do it themselves. Is it not a flippen tedious process. Its like they dont know what they are doing. number 2 telkom is now a frenchise and things are a mess for us customers. in December no one communicated that they will be debiting before debit date. It is not a general thing that debit orders go before month end, some companies debit you on the normal date they always debit even in December, but also had they communicated that they would debit prior I would have advised that I only get money on the 28th and try to arrange something. Did telkom not debit me on the 23rd without any form of prior communication. Now I have a penalty of 200 and some change that I have to pay, for a contract that I am already paying 900 and some change. I will not pay that and they will fix it!!! and THEY WILL GIVE ME THE PHONES I INSURED!!! I AM ALSO GOING ON TWITTER WITH THIS NXLA