Fed up!!! Cancellation took over 4 months to be completed

<p>We gave telkom notice of cancellation of a 5 year contract at the beginning of April 2016. The cancellation has only been completed now on the 7th October 2016. They have billed us cancellation penalties which we understand,that was expected .But to bill us for subscription services from April till october 2016??? When we cancelled/gave notice in April? Surely we should not have been billed for any subscription fees 30 days from date of cancellation being received by Telkom??? I have proof of all emails and documentation sent. We have wasted money and time on numerous phone calls to telkom to resolve this . Also false information from consultants. Who is going to handle this? why must we get exploited? They tell us one thing and do another?</p>