FED UP....... BAD ASS SERVICE

been waiting for response since 12:39 from the call centre about my blocked sim card of which I have been charged arrears amount for their non debt. I want a refund of it and my sim card unblocked. Telkom is *****ing people. an agent from the call centre dropped my call after he asked me to hold for him send an email, which took him over 5 minutes. when I asked for his team leaders name. I believe Telkom owes me for the bill of the calls I made to the after I have been told the sim will be open automatically , they owe me the arrears amount they have billed on my account for non debit on their side. even now the sim has not been unblocked and an amount of R1173.88 has been debited from me.