Fed up and ready to jump ship

My husband and i have had our 2 cellphone contracts with telkom for the past 2 years i will admit the road wasnt always smooth but this last few days have been unbelievable. We went into a telkom store at N1city the one located near hifi corp in march and we spoke to a gentleman by the name of Gavin Hendricks, im sure of the name not so aure the surname is correct. Anyways we went to speak to him to find out when we could do the earliest upgrade and also to change the banking details on the account to mine cos my husband was retrenched from work so i wanted t to make sure the account was paid. Gavin then asked me to email him a bank statement to that he could change and load the new details which i did. He also informed us that the march payment will still come from my husbands banking accoint but the april payment will then come from mine that didnt happen. On the 24th april the amount of 878.70 was deducted from my husband's account and nothing from mine. We then went back to telkom in Cape Gate and spoke to another agent who's name i cant even recall but he then advised me to make an eft payment from my bank account to avoid any interruption in service and he also then told me that my banking account wasnt allocated for the payment to come out of thats why they didnt debit and i couldnt do an early upgrade as my husband and i wanted to. This morning i wake up only to find a message on my phone from 8ta saying my service has been interrupted after i made all the payments they failed to take. Its not our fault that telkom staff didnt do their job properly and now we have to suffer because of it and now also my husband is refusing to allow is to do the upgrade at all he is so against it. Also yesterday i live chatted with a lady named Londiwe she advised me that the payment did go through but it hasnt cleared yet how is that my problem??? She also advised me that she would escalate that my service not be suspended and yet here we are with suspended services its like telkom says one thing but means and does the complete opposite. I am so tired of this we tried to call telkom even after doing the live chat just to hear is all the payments showing and is everything ok, but after being on hold for 19mins and 47sec the call was answered but no one was saying anything on the other end i even made a silly joke telling my husband maybe the person went to the toilet considering most of them are working from home..... We stayed on the line for about a minute just saying hello helloooo all the time and no one answered. So i would like to know wjat does telkom thinknof their customers and all this during LOCKDOWN..... I would like to know what telkom is going to do to fix this issue and what are they going to do to put my trust and my husband's trust back in them as a service provider. Cause this is utterly ridiculous. We are being punished for a mistake made by them...