FED UP AND FRUSTRATED TELKOM CUSTOMER

i am very disgusted with the service of telkom. The cables in my area were ****** and I was advised by telkom to purchase the home lte package which I did. The router was delivered on the 8th November 2019 and to date it has not been connected. I called the call center EVERY SINGLE DAY!!!!!! and NO ONE could assist me. Telkom service is pathetic as they only provide LIP SERVICE AND NO ACTUAL SERVICE. The technical makes me call the sales and vice versa. We went into the telkom store and they could not assist me as well, because if they had to provide another router I will be billed for 2. Telkom has already billed me for a device that is not activated. So why should i pay for a service which they are not providing???? This is the height of incompetence. Hellopeter is my last resort to resolve this issue. I have spent countless rands calling telkom from my cellphone since the beginning of this issue because I have no phone line, all this to no avail. I have many reference numbers enough to fill a pack of playing cards, you can take your pick and the only thing they can say is that they are escalating it.

Mohamed Sayed