Fed up.

On Friday i phoned in to block my one line as my phone was ******. I went in to a telkom direct in cavendish where I was informed I should have it unblocked so they can do a sim swop. Sunday I go back with customer service on the line. The lady on the phone coul not unblock my line. I phoned again today as I was told to but this agent said I should go to a telkom direct storem why wasnt I told that yesterday when I was in a store? This is probably my 4th complaint. Telkom's call centre agents know nothing they are not properly trained but they represent the company. I am just asking what should I do because the one says this and the other that..im so sorry im with this company. Its just humiliating to b a part of such *********** company..