Fed Up

i took out 2 contracts with Telkom at The Glen. From the onset i told the staff that i would like to use these contracts with a business circle. After numerous phone calls and visiting the store i have still not been put on the correct contract. Frans the manager claims he will call you back but never does. There land line is constantly only ringing and you can never get answers from them when visiting the store. Frans requested a whole new set of documents that i provided and then i heard nothing again from him for the past month. tried calling him on his mobile and never answers. Please help i am at my wits end now.