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nicky G

1 reviews | Active since Sept 2015

24 Sept 2015, 01:58

fed up

Telkom customer came must fire all the stupid people working there.I payed my account in full on the 3 of sep. So the new months amount is showing on my account,and the stupid people cannot understand that,that does not mean my account is in arrears. And that the amount is only due end of this month. Now they suspended my account. And apparently i must wait 3 days before my phone can be connected. And i logged 4 different cases with them regarding this from the 15 of sep. And every time i must wait another 3days. If it was my fault,i would have accepted it,but it them taking 20 days to sort it out. And to date it is still not been resolved. I use my phone for business,so i am losing money as we speak. If i was took so long to sort my clients,i would rather close my business. I am really fed up with telkom customer care half a brain employees.

0
Replies (1)
Telkom
Telkom's reply24 Sept 2015, 04:31
Official
Hello nickychemicals,

A very good day to you!

It saddens us to read what you have been subjected to.

Please accept our humble apologies for the frustration and inconvenience caused. Our Collections team shall be in contact with you to assist.

Your social media reference number is SM148806.

Regards,
Joshua
Telkom Social Media Team

Best regards,