Fed up
I just took a phone contact recently , the first month Telkom did debit as plan , the second month nothing happen , so it goes to the third months . And now they send me a statement with fees of over R200 with a reference of reject debit .
This was the trap . I think they already bridge our contract agreement but now I need help how to handle this because now it's damaging my credit record.
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Telkom's replyOfficial
30 Oct 2018, 07:48Good Day Matshidze
Thank you for making contact with us.
Please be assured this matter has been logged with our billing department. Your case number ***2. You should receive direct progress is available.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply30 Oct 2018, 07:48
Official
Good Day Matshidze
Thank you for making contact with us.
Please be assured this matter has been logged with our billing department. Your case number ***2. You should receive direct progress is available.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,