Fed up.

Item: Telkom
Rating: 1
Author: Angelique B

My ADSL line keeps dropping out. I have phoned Telkom numerous times but they simply refuse to log a fault. Today I spoke to the rudest consultant with the name of Meliswa Matiwana. From the call started she was rude, at one stage even laughing in my ear. I need Telkom to understand that I am an Unisa Student and without the internet I will certainly fail as I will then be without study material. I pay my account on time every month but I can never have a problem free line?

I need this intermittent connection to be fixed ASAP or I might sue for damages as I will fail my semester.

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 Oct 2018, 08:43

Hello Abrooks425

We have reported a fault on the line for our testing department to test and advise, fault ***.

Please note that when testing the line we do pick up a stable connection with the following username :

5329****@mweb.co.za for the duration 13d 07h 19m 53s .

Our testing department will test further and advise.

Regards

Noleen

Telkom Social Media Team

Best regards,

Telkom's reply11 Oct 2018, 08:43

Official

Hello Abrooks425

We have reported a fault on the line for our testing department to test and advise, fault ***.

Please note that when testing the line we do pick up a stable connection with the following username :

5329****@mweb.co.za for the duration 13d 07h 19m 53s .

Our testing department will test further and advise.

Regards

Noleen

Telkom Social Media Team

Best regards,

Angelique B's updateReviewer Update

11 Oct 2018, 11:16

The line is stabilised by now. I must say thank you for taking more than two weeks to reply. Also I would like feedback wrt the above mentioned call centre agent. Has action been taken against her? Worst reply ever. You guys realy do not care for a thing hey?

Angelique B's update11 Oct 2018, 11:16

Reviewer Update