Fed up.
I have easily been on hold for over 6 hours during the course of this month. At first, I tried to see if I could get assistance for my WiFi to work at my new home, there was no helpful assistance. Now, I want to cancel my contract, when I finally reached a consultant I was told to do it via the app or online. The app gives technical errors. Online it just does not pick up my account although I have registered. The chat service on their website is inactive. The people working for Telkom would be so much happier and more effective at their job if the 'system is not offline'.
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Replies (2)
Telkom's replyOfficial
24 Aug 2018, 09:44Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply24 Aug 2018, 09:44
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
's updateReviewer Update
25 Aug 2018, 09:37Thank you for your response. The telephone number affected is ***. I would like to end my contract with soonest effect so that it does not go over to a month-to-month when the two year contract expires.
's update25 Aug 2018, 09:37
Reviewer Update
Thank you for your response. The telephone number affected is ***. I would like to end my contract with soonest effect so that it does not go over to a month-to-month when the two year contract expires.