Fed up

Somewhere in June/July my Mom app**** for the ADSL package including the modem and data. She had a landline but they had to install the adsl line again. Which they did about 3 weeks later. In October she have not received nor contacted by anyone installing a modem and doing the setup. Thus she was paying for the Landline as well as the Softcap (20GB I think)

So in October we tried to cancel the Softcap and ADSL line and move over to MWEB.

We have send those cancellation forms trough twice and logged an account dispute. They did cancel the adsl line but not the Softcap????

However no one is responding and her bill is just getting higher and higher.

We are so tired and fed up for the service one receives at Telkom. They can actually check and see since the softcap was activated it has actullay never been used. Because it was not connected.

Her average bill should come to max R200 per month. But instead the bill is currently on R1900!!!