Fed up

I had a very uncomfortable contract with Telkom for two years. The service delivery is a nightmare and network connection almost nonexistent.

Telkom would deduct money on the incorrect date causing me extra charges and bank charges.

Telkom owes me over R1000 in charges, till today they haven’t resolved my case!

I called, calls would be hung up on me! Agents are clueless! I wait on the call for over an hour, and lately it’s even worse.

I have been given case number after case number yet none of my issues were resolved!

I even wrote emails and when I call to follow up my case numbers don’t exist.

I can provide you with all that evidence.

This year in January I asked to be taken off the contract and the agent I spoke to said it can’t be done over the phone, I must go to a Telkom store which is another thing that irks me about Telkom.

They kept calling me to make me renew my contract and I still refused.

I kept asking to be taken off the contract altogether!

They stopped giving me the contract monthly package but kept deducting my money.

They keep skipping deductions and my debt has gone from R249 to over R600.

I understood the cancellation fee, but I was never even properly told about all this, even the month they started deductions again didn’t make sense it was a gap since I last told them to me off the contract!!!

When I call now the service is even worse!

They blame the lockdown and the pandemic, but when I explain that the bill they keep increasing I can’t afford for the same reasons it’s a problem.

I’ve even invited Telkom’s CEO’s on my LinkedIn account in the hopes that they can assist me!

Whenever I asked to be put through to the manger they refuse or make up stories l.

I am really fed up with Telkom!