Fed Up

<p>My husband app**** for an ADSL line on the 9th of April 2017. We were told that it would be installed within 8 working days, We did receive an sms to say that a technician is coming through on the 21st of April. A technician did come through but the line was not installed, the technician said there was a problem with the line. About a month later, another technician was sent to fix the line. I dont know if he fixed the line or not. I keep on getting sms messages to say a technician will be coming through to my house to install the line. I take time off from work and no one ever comes. It is now 2 months later and no adsl line. I call Telkom everyday and I am put on hold for 30 minutes before I hang up. Sometimes I speak to someone and they will tell me that it is a technical problem and they put me through to the technical department and then the technical department tells me that it is not their problem, it is a sales problem. I have now twice managed to speak to a manager by the name of Kaylon Frederick. I told her I now just wanted to cancel this application and get my money back. She promised she would look into it and get back to me that very day, I did not hear from her. I managed to speak to her again yesterday, 9 May, and she said a technician will be dispatched yesterday. She said she would also call me back by 6pm to make sure that a technician had come, Nothing has happened. My Telkom reference number is ********** 25. Since Telkom does not believe in communicating with its clients, I am hoping they will at least be forced to communicate with me on this platform.</p>