1 reviews | Active since Feb 2017

24 Mar 2017, 12:32

FED UP

<p>Atrociously Dismal Service (VERY BAD SERVICE)</p> <p>I app**** for telkom mobile contract in January 2017 and debit order of R249 went off my bank acccount on 03/02/17 but to this day I'm still waiting for my Huawei P9 Lite. I received the below responses on Hello Peter after complaining one too many times but to this day I am still not helped, even spoke to a manager via the call centre by the name of ANDRESHIA RAMPASAD on the 03/03/17 who promised to give me a call or email me, she never did that.</p> <p> </p> <p>Good day,</p> <p>Thank you for making contact with us.</p> <p>Please be assured that this matter has been escalated to our Mobile team. <br />Your reference number is AI ********** .<br />We apologise for any inconvenience caused.</p> <p>Kind regards,<br />Ilhaam<br />Telkom Social Media 16/02/17</p> <p> </p> <p>Thank you for making contact with us.</p> <p>Please be assured that this matter has been escalated to the relevant department and feedback will follow.</p> <p>Your reference number is AI **********</p> <p><br />We apologise for any inconvenience caused.</p> <p>Kind regards</p> <p>Yazied</p> <p>Telkom Social Media Team Feb 24, 2017</p> <p> </p> <p>Good morning.</p> <p>Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and our consultants will advise.</p> <p>Thank you.</p> <p>Regards,<br />Moenieb.<br />Telkom Social Media Team. 28/02/17</p> <p> </p> <p>Good day</p> <p>Apologies for the delay, please be advised that w have requested urgent assistance from our Sales team and feedback will follow.</p> <p>Kind regards</p> <p>Telkom Social media team</p> <p>^IL 03/03/17</p> <p><br />Mar 14, 2017<br />1 week ago<br />Official private business reply:<br />Hello pray-cious-seete</p> <p>We sorry for the inconvenience caused. <br />We will follow up with our mobile team and have a consultant contact you.</p> <p>Regards</p> <p>Noleen<br />Telkom Social Media Team.</p> <p> </p> <p>I WANT MY MONEY DEPOSITED BACK WITHIN 48HRS I AM DONE WITH TELKOM. DO I NEED TO WAIT LIKE TELKOM IS JESUS? HELL NO</p>

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Replies (3)
Telkom
Telkom's reply24 Mar 2017, 21:23
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply28 Mar 2017, 15:26
Official

Good day,

Kindly provide us with your ID number please for urgent assistance. Privately.

Regards

Best regards,

's update04 Apr 2017, 16:24
Reviewer Update

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