Fed up

<p>In September 2016 I moved house from Johannesburg to Hoedspruit in Limpopo.</p> <p>I organised a new telephone line and ADSL connection.</p> <p>The ADSL connection was a downgrade from my Johannesburg configuration in that I only required a 2 mbps connection.</p> <p>I noticed when I received my monthly bill from Telkom that I was still being charged for 100GB data usage.</p> <p>I telephoned Telkom and they said that they would adjust my usage limit down to 20GB as requested.</p> <p>On receipt of my next bil I noticed that I was still being charged for 100 GB data.</p> <p> I rang Telkom again and they informed me that the usage limit cap had been reduced to 20 GB which would reflect on next month's bill.</p> <p>And so began an unsatisfactory situation whereby I had to wait a month for each bill just to show that I am still paying of 100 GB usage.</p> <p>Could someone please investigate this?</p> <p>It is no fun having to constantly go through the rigmarole of calling the help desk etc.</p> <p>Also, I am now a retired person, is there a pensioner's discount on offer?</p> <p> </p>