<p>I have been a client of Telkom since around November last year. I have a 10Mbps 400GB SoftCap package with them. I have been without an internet line now for over a week. The response is that it is an area wide problem and they're working on it. I have spoken to some people in the area and some of them have been without internet and a landline for months now. This is not acceptable. I have a contract with Telkom but if this is not sorted out before the end of this week I will be taking it up with my lawyer as Telkom is in breach of contract. I cannot pay for a service that is not being delivered. Even if you refund me for the time I'm not connected it defeats the whole object of having subscribed in the first place. I'd rather go wireless. I've had no real issues up until now and look like a total idiot advocating how awesome Telkom is. My job is dependent on me having internet access. My daughter is writiing English exams next week and need the internet to study as it is to do with literature as well. I am now forking out a fortune on Vodacom data bundles as I can't afford to go without internet.</p>
Hi darkangelBDF,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi darkangelBDF,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
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