RP
Ruan P

1 reviews | Active since Dec 2014

29 Apr 2016, 16:49

February - April Line is still F###### Faulty ! I've had it !

I have had it with Telkom, From the 2nd of March i have had non stop disconnections with my line and Telkom is doing nothing i am paying close to a R1000 for absolutely nothing, Not one day has gone passed where i can say it has not disconnected since the 1st of March, I have bought a new router, exchanged cables changed filters tried different isp accounts but no avail on my side, The technician has been at my house several times and he could not get the problem resolved "Network specialist will come and assist" This was on the 18th of March since then no one has called me and my line is still disconnecting(more than a month),i have called several times and still getting nowhere, Today 29th April i called and spoke to the "Head or Senior Technician" called Richard, he answered my call and i told him that i've called him several times and still havent anything done or change he said he will call the specialist, when i asked for this so called specialist number " oh now the number is on his desk at work" bluntly lying to my face as a customer this i find discrespectfull he said he will get someone to assist me and still today it seems that it is a joke for him and Telkom when i called him at a later stage the call simply went to voicemail each time, Telkom i don't want be called told i will assisted i want my line fix, i've had to take several leave days from work, waste over 150km of petrol to go home when you guys unexpectedly arrive at my house "to try and fix my line" There isnt a word that exist that can tell these people to wake up and how poor their service is. this has now been 2 months going for 3 fix my damn line !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
Telkom
Telkom's reply03 May 2016, 20:33
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team