F*****ck Telkom

Due to the poor service received from Telkom,i decided to cancel my Adsl line.That was 11 months ago,talked to a so-called agent ,was informed that they need a copy of my id,simply to ensure that it was me and that the said line belonged to me.At that time,i was with an internet provider,so they informed me that they need a release number from this provider.Done that,send the relevant info,received confirmation that the line has been disconnected.Before that,they took my last installment together with all the credit on my account.Just received a letter of demand stating that i'm in arrears.They are actually billing me for the 11 months,although i have a case number and an e-mail from them informing me of the cancellation.