FAUT IN LINE NEVER GETTING FIXED

We have had a fault in our Telkom line for almost 3 weeks. Everytime we phone Telkom to report we get told they know about it and will call us back asap, its been almost 3 weeks and no one has ever called us back and no one has come to fix the fault on our line. we pay for internet and a landline approx. R600 p.m that we can not use because of this fault so basically for 3 weeks we have been paying for nothing.<br> This isn't the first time this has happened, this seems to be a recurring fault on our Telkom line.<br> Ive been on hold again while typing this complaint and no one has answered the phone yet, so ive been on hold for 20minutes so far.....ive been told 3 times in the last 3 weeks that they will send a technician TODAY and no one has ever showed up or contacted us. So tired of paying for a service that Im not getting.....