FAULY

We reported our faulty line on the 06th February 2015 and was sent an SMS that the fault will be seen to in 6 days, no other further communication. We called but the waiting time was 20mins plus. On the 11th I received another SMS saying fault has been cleared and service has been restored. The joke is, it has not! We still without service and to make matters more frustrating when I called in to find out what the heck was going on I was told the fault was cleared and that they will have to issue a new fault reference number and it could take six days to be seen to and all she could say was sorry and she would escalate the fault. The service that we have received from Telkom has been pathetic! No one has called us since the day we originally logged the fault.