Faulty telkom line that hasn't been fixed

Telkom has the worst customer service,line stopped working on the 3rd of December,first reported on the 3rd of December,till date after numerous calls and emails I receive the same response:Telkom SA: Dear Customer, Fault 156CNK031217 has been created for Service ID ********** 132. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. Yet till date my line has not been fixed!!!!