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Michael L

1 reviews | Active since Apr 2017

08 Nov 2017, 11:19

Faulty Telkom line for 10 years

To say that Telkom's service is poor is simply understatement as there is NO service whatsoever in my area. I had a Telkom land line installed at my home more than 10 years ago and since day 1 I have had a technical fault on this line that simply never gets addressed. In view of the fact that we have only ONE provider of fixed line in our country I am forced to use Telkom. Despite numerous attempts over the years to have this problem resolved I still log this same fault years later. Can someone senior at Telkom please take note and provide me with the service I pay for every month.

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Replies (4)
ML
Michael L's update09 Nov 2017, 20:55
Reviewer Update
Noleen, am I expected to accept this ridiculous response from Telkom ??? I have never experienced anything more frustrating in my life, how can you say that a technician has looked at my line when its still absolutely stone DEAD !!! Clearly the technical staff have no clue what they are doing and if this is what they refer to as working order then its no wonder that Telkom has so many complaints on so many social platforms. Get a real technician to attend to the fault, let him then actually come out to my home and physically test the line himself and then we can discuss whether it works or not !
Telkom
Telkom's reply10 Nov 2017, 07:46
Official

Hello MySoapbox

We sorry it wasn't attended to correctly.

We have escalated the query to the technician's manager for their attention.

Regards

Noleen

Telkom Social Media Team.

ML
Michael L's update17 Nov 2017, 10:53
Reviewer Update
Its been 7 days since your response ! How long will this escalation take to be actioned ? Surely its just courtesy to keep your cash paying clients informed, especially when services are being paid for but nothing is being rendered ?????
ML
Michael L's update18 Jan 2018, 08:23
Reviewer Update
Further to this dilemma I now have a Telkom account that I must still pay in full even though I had no service for more than 3 weeks !!! I have now tried with difficulty to get anyone at Telkom accounts to understand this issue, please can someone assist with a credit to my account !!!!!