Faulty Telkom line

<p>I have reached the point that I dont know what to do or think anymore. It has been about nine weeks since we first reported a fault with our landline at home. Up to date we have contacted Telkom not less than 8 times already, but only to be disappointed with empty promises. My wife even went so far to go to the Telkom shop at Cape Gate to report the problem there as well. So what do I need to do more to get the line fixed. Its realy sad to experience such bad service from such a big compony. About two weeks ago I even received a sms from Telkom, asking me to rate their serfice after a technician attended to our problem. How is that possible if the technician was never here. Bad service and very bad experience.</p>