Faulty Telkom line

On 02/022015 I reported no service on my Telkom landline. I received the normal SMS stating that Telkom will endeavour to resolve the problem within 2 day with the relevant reference number. On 09/02/2015 I called the 10210 number to enquire about the status of my complaint. My complaint was then escalated directly to the technical department, or so I was lead to believe. On 16/02/2015, the same story. On 21/02/2015 I went into the local Telkom Direct office in Stellenbosch. The gentleman there sent an email to the technical department outlining my complaint. I even received a second SMS with a progress report that my complaint has been handed to the technical repair centre. On 25/02/2015 I again called 10210 to track the progress of my complaint. This is now one month without a Telkom landline. I seems line customer service is quite quick to respond to fault reports, but that is where it ends. Does Telkom not care that people are slowly getting fed up with poor service?