FAULTY TELKOM LINE

on the 23 February 2015 i logged a complaint to telkom that my line is not working , and no one assisted me on this regard and had to call back again to follow up with them on the 12 March 2015 and had to hold for more than 30 minutes and got to spoke to and agent that log my query to technician team and i was provided with ref number 678006 and still no feedback or technician came by my house to assist. now it's the 17 March 2115 i called again and told by Lebogang who was assist me that the technician will call me back to arrange to come to my house to assist. Telkom does it really take 2 months to fix your Shut and or what. i live with my granny who i should always check up on her because she is sick , but now i cant because of you not doing your job. BAD SERVICES THAT I HAVE CAME ACROSS IN SOUTH AFRICA.