Faulty Telkom Laptop - NO RESPONSIBILTY

<p>I bought a laptop through telkom for my business and for more than a year been trying to get it fixed. I pay every month for the laptop on my account and have a onsite guarantee but the company Pinnacle don't deal with Telkom anymore and the company after them Digital do not either. Now Telkom callcentre tells me to take it to the Telkom store. The Telkom staff at the store says the call centre should handle it. I'm form Oudtshoorn and have to drive to George every time and have even contacted the Mossel Bay branch but they don't know how to help me. So I had to buy new laptop at Incredible connections and sit with a faulty laptop which I'm still paying. This is more than rediculous!! Is their anybody that can tell me where to go as I have logged complaints even with Hello Peter but no one can assist me or get me to get Telkom to fix or replace or either give my money back. Telkom refuses to take responsibility for the product they sold to me and are still charging me for. After a year I of struggling I went again this weekend to Telkom George and had to deal with *********** and very unhelpful staff at George Telkom Shop that do not know what to do with the laptop and I showed them the message of Call centre saying I should take it to them even though I have a onsite guarantee and they don't want to read the message, just send me away again and say the call centre is wrong to send me to them. I ask them just to phone in and found what they should do but they refuse. I said I won't go away with the faulty laptop again and left it there. Nothing helps with this company. South Africa needs another alternative to Telkom. Maybe they will get their act together then. If there is somebody out there with a solution please let me know at **********