Faulty telephone lines

ref no for the date i call telkom 160crk180116 date 18/01/2016 from that date i call 2x aweek to call center til today not yet i spoke to 15 people they tell me to wait but my problem my bill is running not wait as i am waiting .my january bill was R400, february R400 taday i received for march is R400 all the time when i received the steatment i call them and ask what am i paying to that accout as i dont have a line i am realy dont understant the telkom service . the rate department they sent massage to reta i rate 0 they ask why sent them reason they promise me to call me that was 20/02 on sunday till today i am still awaiting please assist me with this matter as i dont now what to do or where to go