Faulty telephone line at home

I have problems with my noise on my telephone line at home. Telkom came out twice tested the line and repaired it. One the third call out it was established that the telephone pole at the back of the premises was totally overgrown and entangled with plants. We were asked to clear the area in order for them to replace the pole and install new lines. My landlord did this and then I reported back to tell them they can now come to do the necessary work. I did this via their website on 8 July 2015 complaint nr 173CTZ080715. This morning I recieved an SMS stating that the line was tested and found to be in working order. In the mean time the line is as dead as a door nail! I tried to contact them this morning on the website but cannot log another complaint as the fault is open on the website. I need urgent assistance please. My account is paid up to date.