Faulty telephone line

<p>ref 572crk11116 on the 21/11/2016 hight risk faulty telephone but the technician will came and fixed the ****** cable after 2xdays i received the telkom message the cable is fixed the technician will came to the house spoke to Lucky after a week call again the loc a call again while i receive the statement also they will send the techncian call again 07/12 again 09/12 spoke to gugu said this ref is close as per technician every thing is fixed even if my phone is not working gugu open the case with the same ref to speedy on sunday i received the call from telkom no ********** 413 @12:07 for the follow up tell him my line never work. i call today spoke to lauren the story is changed all the area telkom is not working i told her my neighbour s no ********** is working she ask me to hold go to ask the supervicer came back after i hold for the 30min she said my line is not going to work anymore as per her boss .I ask her is she advice me to close the line while i am busy paying the account? she said she is testing the neighbour s line after finding is working she drop the phone in my ears. Between Telkom and me someone is lying and its not me.</p> <p>Can they please tell me what to do. Close my account as I am paying for a phone thats not working or fix it as I want to use my phone.</p>